Course description

Services and Financial Services Marketing focuses on promoting intangible offerings like banking, insurance, and investment products to customers. It involves creating strategies to build trust, manage customer relationships, and differentiate services in a competitive market. This domain emphasizes understanding customer needs, improving service quality, and effectively communicating the benefits of financial products. It also includes strategies for customer retention, cross-selling, and brand positioning. Effective marketing in this field is critical for driving growth, customer loyalty, and brand reputation in the financial services sector.

What will i learn?

  • Examine the unique challenges of services marketing, including the elements of product, price, place, promotion, processes, physical evidence, and people.
  • Evaluate the roles played by employees and customers during service delivery of financial services.
  • Explain service blueprinting and its application across various service sectors particularly the financial services.
  • Design service quality measurements to build customer loyalty and evaluate the effectiveness, efficiency of customer service offerings.

Text books & references

ADITYA SAH

Free

Modules

12

Skill level

Beginner

Expiry period

Lifetime

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